Refund policy

DAD FACE — Refund Policy

We want you to be happy with what you ordered. If something's not right, here's how it works.

Returns We accept returns on unopened, unused products in their original packaging within 30 days of delivery. Because our products are applied to skin, we're unable to accept returns on items that have been opened or used — we hope you understand.

Who pays for return shipping? If we've made a mistake — wrong item, damaged in transit, or a fault on our end — we'll cover the return shipping cost. If you've simply changed your mind, the cost of return shipping is yours to arrange.

Refunds Once we receive and inspect your return, we'll process your refund to your original payment method within 5–10 business days. We don't offer exchanges.

Got a problem? Drop us a message at support@dadface.co.uk and we'll sort it out. No runaround, no scripts — just a straight answer.